Operations Manager

4 days ago


Bellefontaine, Ohio, United States Loves Travel Stops & Country Store Full time

{"Job Title": "Operations Manager", "Job Summary": "We are seeking an experienced Operations Manager to join our team at Love's Travel Stops and Country Stores. As an Operations Manager, you will be responsible for leading daily operations to drive efficiency, quality, and customer satisfaction. You will oversee multiple business operations, including retail store, fuel, restaurant, fresh kitchen, and truck care. Your primary goal will be to ensure a safe, clean, and well-maintained facility through regular safety checks, facilities maintenance, and equipment upkeep. You will also be responsible for driving sales of products and services through efficient ordering, stocking, inventory management, and merchandising standards. Additionally, you will assist the General Manager with proper task execution and completion, schedule and cash integrity, and complete daily, weekly, and monthly reporting. You will also be responsible for understanding financial reporting, including analyzing profit and loss statements and affecting change to capture and capitalize on opportunities. You will collaborate with managers in the efforts of talent acquisition.

**Responsibilities:**

* Lead daily operations to drive efficiency, quality, and customer satisfaction
* Oversee multiple business operations, including retail store, fuel, restaurant, fresh kitchen, and truck care
* Ensure a safe, clean, and well-maintained facility through regular safety checks, facilities maintenance, and equipment upkeep
* Drive sales of products and services through efficient ordering, stocking, inventory management, and merchandising standards
* Assist the General Manager with proper task execution and completion, schedule and cash integrity, and complete daily, weekly, and monthly reporting
* Understand financial reporting, including analyzing profit and loss statements and affecting change to capture and capitalize on opportunities
* Collaborate with managers in the efforts of talent acquisition

**Requirements:**

* 2+ years in retail, travel stop or c-store, big box, grocery, or department store management
* 2+ years managing operations with an annual sales volume of $2+million
* 2+ years affecting and deciphering budgets and P&L statements
* 2+ years supervising and training 5-10+ employees
* Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel
* Ability to successfully complete a pre-employment drug screen and background check

**Skills and Demands:**

* Ability to work various shift times to include days, afternoons, evenings, nights, occasional overnights, weekends, and holidays
* Excellent communication and interpersonal skills with a customer satisfaction focus
* Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment
* Strong organizational and multitasking abilities with attention to detail
* Effective teamwork skills

**Physical Demands:**

* Regular talking and hearing
* Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing
* Frequent lifting/moving of items over 75 pounds
* Specific vision abilities required

**Our Culture:**

We are a family-owned and operated business that values innovation, perseverance, and giving back to our communities. We offer a supportive team environment, competitive pay, and opportunities for career development. If you are a driven individual looking to make an impact, we encourage you to apply.



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