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Software Technical Program Manager

2 months ago

Auburn Hills, United States Whisker Full time
About Whisker

Whisker is a leading innovator in pet tech and refined pet accessories, dedicated to solving problems and delivering smarter insights for pet parents while enriching the lives of pets.

Job Summary

We are seeking a highly skilled Software Technical Program Manager to oversee software-focused platform products and product development. The successful candidate will be responsible for managing cross-functional programs, driving innovation, and delivering exceptional results.

Key Responsibilities
  • Manage software-focused platform products and product development
  • Oversee cross-functional programs, including removing roadblocks, identifying risk, resource planning, and prioritization alignment between Product and Engineering
  • Represent the Software Program team in day-to-day agile scrum team meetings, including Daily Stand-Ups, Sprint Reviews, Sprint Planning sessions, Sprint Retrospectives, Backlog refinement & grooming sessions, and Product demonstrations
  • Manage analytics and performance reporting for new digital features
  • Support the SW Engineering Roadmap
  • Liaison with key members of the marketing organization on communication programs that raise awareness and drive usage of the mobile self-service channel
  • Identify emerging trends and stay abreast of the pet industry and connected home products
  • Conduct project retrospectives to identify areas for process improvement and propose relevant process changes for implementation
Requirements
  • BS in computer science or related field
  • 2+ years of program management experience, ideally 1-2 years in a mobile environment (or similar technical field)
  • Familiarity with and affinity for agile development, collaboration, and test-and-learn environments
  • Ability to demonstrate influential leadership and gain buy-in from key stakeholders
  • Ability to effectively understand data, analyze results, draw insights, and conclusions, and recommend appropriate actions in an atmosphere of fact-based decision-making
  • Excellent communication and storytelling skills, including the ability to effectively translate and communicate technical information in a meaningful way to non-technical audiences
  • Ability to own programs end-to-end while accounting for cross-functional needs
  • Strong understanding of planning and prioritization, as well as when to adjust plans when needed
  • Motivated to develop processes, procedures, and automation in support of a growing Project Management Organization
  • Demonstrates a collaborative approach to achieving business results
  • Passionate about delivering mobile solutions that exceed expectations
  • Strong data skills with expertise across multiple disciplines, including Data Analytics (Excel, DOMO, SQL, VBA)
  • Familiarity with Atlassian products (Jira, Confluence, BitBucket)
  • Maintains confidentiality of proprietary information
  • Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
  • A high degree of initiative, self-motivation, and ability to motivate others
  • Ability to establish and maintain cooperative working relationships with Team Members and colleagues
  • Comfortable with office pets (cats, dogs)
Preferred Qualifications
  • 1+ years of experience in IoT and/or embedded software and/or other smart home solutions
  • Certified Scrum Master
  • Experience with IoT devices and an understanding of how they function
  • Experience in social networks and mobile applications
Benefits & Perks

Whisker offers a comprehensive benefits package, including premium medical/dental/vision insurance, paid parental leave, Whisker Parents Program, 1 day 'pawternity' leave for new pet adoption, pet insurance, 401K match, flexible spending accounts, company-paid short-term disability and life insurance, Employee Assistance Program (EAP), generous paid time off, 14 Paid Holidays, top-of-the-line equipment, pet-friendly office, Whisker products and swag, continuing education support, on-site gym with Peloton, and referral program.

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.