Automotive Service Advisor

5 days ago

New Brunswick, New Jersey, United States Lou Sobh Kia of Brunswick Full time
Job Description

Job Summary: We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Lou Sobh Kia of Brunswick. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our clients, and promoting our dealership's products and services.

Key Responsibilities:

  • Customer Service: Provide prompt, courteous, and effective service to our customers, ensuring their needs are met and exceeded.
  • Service Order Management: Oversee service orders and the flow of the drive lane, ensuring that customers receive timely and efficient service.
  • Concierge Support: Provide personalized support to our customers, answering their inquiries and addressing their concerns in a professional and courteous manner.
  • Inventory Management: Ensure that the daily inventory of technicians' time is consistently sold to service customers, maximizing revenue and efficiency.
  • Technical Support: Answer technical questions about vehicle problems, warranties, services, and repairs, providing accurate and helpful information to our customers.
  • Customer Happiness: Maintain high customer happiness scores by ensuring that our customers are satisfied with their experience and receive the level of service they expect.
  • Warranty Administration: Oversee the administration of warranty claims, ensuring that our customers receive the support they need in a timely and efficient manner.
  • Company Policies: Reinforce company policies and adhere to company standards, ensuring that our customers receive a consistent and high-quality experience.

Requirements:

  • Organizational Skills: Possess excellent organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Communication Skills: Demonstrate exceptional communication skills, with the ability to effectively communicate with customers, technicians, and other team members.
  • Time Management: Possess strong time management skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Customer Focus: Demonstrate a customer-focused mindset, with a passion for delivering exceptional customer service and ensuring customer satisfaction.
  • Teamwork: Possess strong teamwork skills, with the ability to work collaboratively with other team members to achieve common goals.

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