Director of Operations
1 week ago
Vyve Broadband is a leading provider of broadband Internet services in 16 states. We are seeking a highly skilled Director of Operations to manage our daily operations and ensure the highest level of customer service.
The Director of Operations will be responsible for leading a team of technical managers, supervisors, and technicians to ensure the reliability and performance of our headend and HFC network. This includes coordinating customer service and technical operations, managing key technical metrics, and leading team efforts to provide problem-solving and find optimal solutions for daily field and headend operations.
The ideal candidate will have a strong background in operations management, with at least 10 years of experience in cable/Internet operations. They will possess excellent leadership and communication skills, with the ability to motivate and develop a team of technical professionals.
Key Responsibilities:
- Manage local technical managers, supervisors, and teams to ensure the highest level of customer service.
- Coordinate customer service and technical operations to ensure plant reliability and performance.
- Lead team efforts to provide problem-solving and find optimal solutions for daily field and headend operations.
- Manage key technical metrics, including node health and system reliability.
- Develop and train on best practices to ensure a great customer experience.
Requirements:
- 10 years of operations management experience in cable/Internet operations.
- 5 years of experience in HFC environment.
- Proven track record of successful team building, collaboration, negotiation, and motivation.
- Excellent leadership and communication skills.
- Ability to travel throughout the region on a regular basis.
What We Offer:
- A friendly and fun work environment.
- Communication and training.
- Great benefits package.
- Employees who live in our markets are eligible for courtesy cable, including free or reduced-priced video, internet, and voice services.
Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
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