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AV Field Engineer

2 months ago

Milford, Massachusetts, United States INTEGRA NETWORK SERVICES LLC Full time
Job Overview

We are seeking an experienced AV Field Engineer to join our team at Integra Network Services LLC. As an AV Field Engineer, you will be responsible for providing superior service and customer support during installations and site field visits in the greater Boston area.

Key Responsibilities
  • Diagnose, troubleshoot, and repair digital audio/visual equipment, including control equipment, projectors, digital AV switchers, DSPs, and other audio equipment.
  • Provide on-site technical support for remote programming or remote support engineers.
  • Read and follow AV drawings for equipment configurations and blueprints.
  • Review and research manufacturer websites/manuals to determine best next steps for resolution of open issues.
  • Perform software and firmware upgrades as required to correct problems encountered in the field.
  • Perform preventative maintenance visits to maintain a stable system environment.
  • Check functionality of newly installed equipment to evaluate system performance under actual operating conditions.
  • Document all service calls, including service tickets, client follow-up, RMA processing, and checklists for site visits and preventative maintenance checks.
  • Maintain a broad knowledge of audio/visual technology, equipment, and/or systems.
  • Provide on-site support for vendor installation teams.
  • Interact with end users in a confident professional manner.
  • Work with consultants, install teams, and clients to complete final punch lists and close-out documentation.
Requirements
  • Minimum of 3-5 years of work experience in the installation, service, and maintenance of professional audio-visual systems, with at least 1 year of experience in AV Field Engineering.
  • Strong troubleshooting and problem-solving skills.
  • Proficient with Microsoft Teams Room, Zoom Room, Polycom, Logitech, and Cisco.
  • Skilled at programming audio DSP solutions from multiple vendors, including Biamp, QSC, and Extron.
  • Ability to service and support complex video distribution systems.
  • Strong working knowledge of networked audio and associated concepts.
  • Proficient with a computer.
  • Excellent working knowledge of Windows, Mac IOS, and Android operating systems.
  • Solid understanding of networks and associated AV networking requirements.
  • Ability to think and work independently.
  • Strong client skills and the ability to communicate in a timely and organized manner.
Qualifications
  • High School Diploma or equivalent.
  • Driver's license.
  • AVIXA CTS or CTS-I Certification.
  • AVIXA CTS-D (encouraged).
  • Dante 1 & Dante 2.
  • Dante Level 3 (encouraged).
  • Maintain certifications in Biamp Tesira and Crestron Digital Media.
Physical Requirements
  • This position requires physical demands, including lifting up to 50 pounds, crawling under tables, and working behind Audio Visual racks.
Benefits
  • 401(k) plan.
  • 401(k) matching.
  • Dental insurance.
  • Flexible schedule.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Parental leave.
  • Retirement plan.
  • Tuition reimbursement.
  • Vision insurance.
Schedule
  • 8-hour shift.
Education
  • High school or equivalent.
Experience
  • Audio Visual industry: 3-5 years.
License/Certification
  • Driver's License.
Work Location
  • Milford, MA Office; Client Sites – generally greater Boston area.