Field Service Team Leader

4 weeks ago


Milford, Delaware, United States Baltimore Aircoil Full time
Job Summary

The Field Service Team Leader is responsible for managing the day-to-day execution of service to correct customer perceived and reported issues with equipment in the field. This role ensures that repair is completed efficiently and effectively, and that consistent summaries of the issues are generated and fed back to the organization for any further corrective action and improvement.

Key Responsibilities
  • Coordinate the work of Field Service Technicians, including scheduling and all supporting logistics.
  • Authorize back charges or other external costs associated with field resolution.
  • Maintain and approve time cards, Pcards, and expense reports.
  • Ensure that all required clearances and site documentation is in order to efficiently execute service.
  • Implement best practices for field service processes and develop benchmark-based metrics.
Requirements
  • Bachelor's degree in Engineering, Manufacturing, Business Administration, or equivalent level of experience.
  • Knowledge of mechanical products and 3-5 years of experience with construction and installation of mechanical equipment.
  • Three to five years of experience leading effective teams in a fast-paced, ISO-based manufacturing environment.
  • Analytical thinking and problem-solving skills.
  • Effective communication and leadership skills.
Working Conditions

The Field Service Team Leader reports to the Plant Quality Assurance Manager and directly supervises all assigned Field Service Technicians. This role will have interactions with all areas and levels within the organization, as well as customers and suppliers during resolution of service and other claim requests.



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