Customer Experience Representative

3 days ago


Lake Oswego, Oregon, United States YogaSix - Lake Oswego Full time

About the Job:

This full-time Sales Specialist position is ideal for someone with a passion for sales and customer service. As a key member of the YogaSix team, you will be responsible for driving sales growth and providing exceptional customer service.

Responsibilities:

  • Lead Generation, Membership Sales and Retention
  • Work alongside GM to grow all revenue streams including Memberships, Retail and Teacher Training
  • Schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic
  • Support efforts to recruit, hire, train, supervise, coach, mentor Wellness Advisors on the sales process
  • Delegate sales activities to the Wellness Advisor teams
  • Execute new member welcome & lost sheep calls
  • Track first visits
  • Work alongside Lead Wellness Advisor to manage the team
  • Respond to advanced customer service calls
  • FILL IN AS NEEDED FOR SALES ASSOCIATES

Requirements:

  • Proven experience in generating and following up on leads
  • Confident in generating personal sales and training Wellness Advisors in sales
  • Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
  • Strong customer service skills
  • Ability to excel in a fast-changing, diverse environment
  • Ability to recognize areas of improvement and make changes using good judgment
  • Solid writing and grammar skills
  • Highly organized, proficient in data management, ability to prioritize and meet deadlines
  • Professional, punctual, reliable and neat
  • Strong attention to detail and accuracy
  • Trustworthy and ability to handle confidential information
  • Ability to work harmoniously with co-workers, clients and the general public
  • Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
  • Proficient with computers and Studio software

Estimated Salary:$62,000 per year, plus commission



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