Customer Experience Representative
3 days ago
About the Job:
This full-time Sales Specialist position is ideal for someone with a passion for sales and customer service. As a key member of the YogaSix team, you will be responsible for driving sales growth and providing exceptional customer service.
Responsibilities:
- Lead Generation, Membership Sales and Retention
- Work alongside GM to grow all revenue streams including Memberships, Retail and Teacher Training
- Schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic
- Support efforts to recruit, hire, train, supervise, coach, mentor Wellness Advisors on the sales process
- Delegate sales activities to the Wellness Advisor teams
- Execute new member welcome & lost sheep calls
- Track first visits
- Work alongside Lead Wellness Advisor to manage the team
- Respond to advanced customer service calls
- FILL IN AS NEEDED FOR SALES ASSOCIATES
Requirements:
- Proven experience in generating and following up on leads
- Confident in generating personal sales and training Wellness Advisors in sales
- Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
- Strong customer service skills
- Ability to excel in a fast-changing, diverse environment
- Ability to recognize areas of improvement and make changes using good judgment
- Solid writing and grammar skills
- Highly organized, proficient in data management, ability to prioritize and meet deadlines
- Professional, punctual, reliable and neat
- Strong attention to detail and accuracy
- Trustworthy and ability to handle confidential information
- Ability to work harmoniously with co-workers, clients and the general public
- Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
- Proficient with computers and Studio software
Estimated Salary:$62,000 per year, plus commission
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