Assistant Director Ambulatory Care Services Level 2
3 weeks ago
At NYC Health + Hospitals, we are committed to delivering high-quality care and services to our patients. The Assistant Director Ambulatory Care Services Level 2 plays a critical role in ensuring the smooth operation of our Pediatric Primary Care Practice. This position is responsible for managing day-to-day operations, supervising staff, and ensuring that all visits are properly documented in EPIC. The ideal candidate will have a bachelor's degree in Business Administration or a related field and six years of experience in program development and management. Key responsibilities include:
- Managing day-to-day operations of the Pediatric Primary Care Practice
- Providing daily supervision of Coordinating Manager
- Completing and submitting staff performance evaluations by deadlines
- Maintaining clerical staff coverage schedule and ensuring adequate coverage
- Ensuring that all visits are open/close in EPIC on a daily basis to maximize reimbursement
- Managing all workqueues in EPIC (e.g. referrals, registration errors, claims edit, etc.) for Women's Health
- Ensuring that clerical staff follow downtime procedures
- Facilitating biweekly clinic operations meetings
- Coordinating in-service education and training for staff in the practice
- Facilitating clerical staff team meetings as necessary
- Maintaining systems to monitor levels of supplies needed, as well as equipment repairs, routine maintenance, or upgrades in the practices
- In compliant with hospital policies: enroll staff for mandatory training and in-service education
- Making studies of adequacy and effectiveness of general administrative and support services and makes recommendations
- Overseeing performance improvement activities related to practice
- Preparing data for operating and statistical reports, analysis and makes recommendations
- Facilitating team meetings as necessary and attends management staff meetings, conferences and consults with Medical and Support Services departments
- Shares responsibility for addressing patient flow issues, satisfaction and other patient issues
- Liaison with other team leaders (Chief of Services, ADNs, Head Nurse, Other Practice Managers, ED) regarding templates, patient issues, equipment, etc.
- Liaison with other ancillary services including Laboratory Medicine, Pharmacy, BioMed, Environmental, Receiving, Purchasing, Accounts Payable, etc.
- Represent Pediatric practice in PCMH meetings
- Assist in preparing operating plans and drafts of plans, policies, programs and procedures
- Participates in various work groups and committees, including but not limited to Patient Experience, Access Initiative, Helping Healers Heal, etc.
- Participates in DMS activities for Peds Primary Care
- Identify areas of improvement as it relates to clinic operations
The ideal candidate will have a strong understanding of healthcare operations and a proven track record of managing teams and improving processes. If you are a motivated and experienced professional looking to make a difference in the lives of our patients, we encourage you to apply for this exciting opportunity.
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New York, New York, United States NYC Health Hospitals Full timeAt NYC Health + Hospitals, we are committed to delivering high-quality care to our patients. We are seeking an experienced Assistant Director to join our team in Ambulatory Care Services Level 2. This role will be responsible for managing the day-to-day operations of the Pediatric Primary Care Practice, providing supervision to the Coordinating Manager, and...
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