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IT Support Specialist

2 months ago

Woodbridge, New Jersey, United States Global Channel Management Full time

About the Job

Global Channel Management is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our employees.

Key Responsibilities:

  • Provide exceptional customer service while working in a dynamic and complex environment with limited supervision.
  • Offer second-level end-user PC support for staffed locations and remote offices.
  • Provide high-level on-site call center support.
  • Perform configuration, installation, and troubleshooting of PC hardware, including laptops, VDI, desktops, tablets/iPads, printers, messaging, and mobile devices, and MIFI.
  • Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite, and other applications.
  • Provide incident and problem summaries, status reports, and project status as required.
  • Comply with and support ITIL change-incident-problem-asset management processes and work instructions.
  • Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end-user technology issues and incidents to meet agreed-upon service levels.
  • Maintain highly accurate inventory records.
  • Provide end-user training and knowledge documentation.
  • Deploy, procure, and collect desktop equipment from end-users.

Requirements:

  • Provides day-to-day technical support to employees for a range of hardware and software-related systems.
  • Under limited supervision, this job responds to problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation.