Customer Service Representative

2 weeks ago


Lake Dallas, Texas, United States Allen Insurance Group Full time
About the Role

We are seeking a highly skilled and customer-focused Personal Lines Customer Service Representative to join our team at Allen Insurance Group. As a key member of our team, you will be responsible for maintaining strong relationships with our current personal lines book of business, providing exceptional service, and driving customer satisfaction.

Key Responsibilities
  • Utilize our systems to shop expiring policies at renewal with all of our carriers
  • Respond promptly to endorsement requests and service requests as they arise
  • Handle daily downloads efficiently
  • Address basic billing inquiries
  • Generate weekly and monthly reports
Requirements
  • Full-time position
  • No prior experience necessary, but preferred
  • Valid P&C license is a plus
  • Proficient use of computer and VOIP phone systems
What We Offer
  • 18 PTO days
  • Option to work from home

We are committed to providing a flexible and relaxed work environment that allows our employees to grow in their careers. If you are a motivated and customer-centric individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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