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Clinical Systems Analyst

2 months ago

Philadelphia, Pennsylvania, United States Philadelphia Fight Full time
Job Overview

Philadelphia FIGHT

Information Technology Division

Position: EMR/Clinical Application Analyst


Position Summary:

The EMR (Electronic Medical Records) Analyst plays a crucial role in the support and enhancement of electronic medical record systems. This position entails the configuration, maintenance, and optimization of EMR systems to ensure they fulfill the requirements of healthcare professionals while adhering to regulatory standards. The EMR Analyst collaborates closely with clinical personnel, the IT department, and various stakeholders to guarantee that the EMR system operates efficiently, reliably, and is user-friendly. Additionally, this role involves assisting with ancillary clinical applications. Reports to the EMR-Clinical Application Supervisor.


Qualifications: Candidates should possess a Bachelor's degree in Information Technology, Healthcare Administration, or a related field (such as information systems/technology or communications). A minimum of 2-3 years of experience with EMR systems in a healthcare environment is required. Familiarity with EMR systems (Epic, Cerner, Meditech, Nextgen, McKesson) is advantageous, with a preference for experience in eClinical Works. Relevant certifications (e.g., Epic Certification, Cerner Certification, eClinical Works) are highly desirable, along with additional IT certifications (e.g., CompTIA-A+, PMP).

Skills and Competencies:

  • Proficient technical skills in configuring and troubleshooting EMR systems.
  • Exceptional communication and interpersonal skills, along with strong writing abilities.
  • Capability to effectively train and support end-users.
  • Strong analytical and problem-solving skills.
  • Understanding of healthcare workflows and compliance requirements.
  • Project management experience is a plus.

Key Responsibilities:

Configuration and Maintenance of EMR and Ancillary Clinical Applications:

  • Customize and configure clinical software to align with healthcare workflows and organizational needs.
  • Conduct routine maintenance and updates for the EMR system and clinical applications.
  • Troubleshoot and resolve technical issues related to the clinical application infrastructure.

User Support and Training:

  • Provide assistance to end-users, including healthcare providers and administrative personnel, in utilizing the EMR system.
  • Facilitate training sessions for new users and ongoing training for current users to ensure effective utilization of the EMR system.
  • Create and update training materials and user manuals.
  • Adhere to established procedures for incident resolution and request fulfillment within agreed service level agreements (SLAs) and escalate software issues promptly.
  • Be available for on-call duties as required by project scope.

Data Management:

  • Ensure the integrity and security of patient data within the EMR system.
  • Perform data entry, validation, and quality control tasks.
  • Generate and analyze reports from the EMR system to support clinical and administrative decision-making.

Regulatory Compliance:

  • Ensure the EMR system adheres to all relevant regulations and standards, including HIPAA (Health Insurance Portability and Accountability Act).
  • Assist with audits and assessments to ensure compliance with federal, state, and municipal regulatory requirements.

System Optimization:

  • Identify opportunities for enhancing the efficiency and effectiveness of the EMR system.
  • Collaborate with clinical and administrative staff to gather feedback and implement system improvements.
  • Stay informed about industry trends and best practices related to EMR systems.

Project Management:

  • Lead or participate in EMR-related projects, including system upgrades, migrations, and integrations with other healthcare systems.
  • Assist in the development of project plans, timelines, and documentation.
  • Coordinate with vendors and external partners as necessary.

Other Information: Initial probationary period is three months.

Compensation: Competitive salary with a comprehensive benefits package.

Work Schedule: 40 hours per week (Monday to Friday, 9:00 AM - 5:00 PM)

Work Environment: Office setting within a healthcare facility, potentially requiring some evening or weekend work for system updates. Physical activities include sitting, standing, and walking approximately 80% of the time, with some lifting and pushing of weights between 5-20 lbs. Normal accessibility and mobility are required.