Helpdesk Support Specialist

2 weeks ago


Greensboro, United States TEKsystems Full time
{"About the Role:

This position plays a crucial part in supporting local and remote end-users, as well as production lines, by utilizing global processes and tools to achieve exceptional results. The System Support Specialist is responsible for delivering top-notch customer service and troubleshooting skills in a client-server environment on a global network.

Key Responsibilities:

  • Ensure accurate logging and tracking of problems and requests in the Case Management system.
  • Resolve incidents, escalate when necessary, and follow up on open cases.
  • Utilize personal skills, knowledge base, vendor literature, and team collaboration to troubleshoot technical issues.

Work Schedule:

This role requires a standard Monday to Friday schedule, with the possibility of participating in an on-call rotation for weekend shifts after a certain period.

Required Skills:

  • Helpdesk, Phone support, Help desk, Ticketing system, Servicenow, Customer Service Oriented, Help desk support, Troubleshooting

Additional Requirements:

  • Ability to work effectively in a team environment.
  • Strong customer service skills and a positive attitude.

About TEKsystems:

We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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