Desktop Support Engineer

7 days ago


Aragüés del Puerto, Huesca, United States The One 23 Group Full time
Job Description

We are looking for a highly skilled Desktop Support Engineer to provide top-notch technical assistance to our employees. As a key member of our Enterprise Service Desk team, you will be responsible for troubleshooting and resolving complex IT issues related to hardware, software, and network infrastructure.

Key Responsibilities:

  • Provide on-site desktop support to over 2,000 users across multiple locations
  • Install authorized operating systems on all IT computing devices at DeCA HQ and commissary stores
  • Deploy computer equipment to DeCA employees once they have a valid account and CAC/PIV
  • Manage asset inventory and enforce regulations for issuance and disposition of IT equipment
  • Provision and distribute mobile devices to authorized employees
  • Label and inventory all procured IT equipment and peripherals upon delivery
  • Recover unused IT equipment from vacant desks and transport to the IT warehouse for re-issuance or disposal
  • Prioritize and resolve tickets, incidents, work orders, calls, and electronic correspondence according to AQL performance standards
  • Coordinate warranty activities with vendors for IT equipment and peripherals
  • Prepare issue/turn-in/transfer/destruction documentation for users assigned IT equipment
  • Transport unserviceable/end-of-life computing devices and peripherals between locations
  • Contribute input and best practice recommendations to current and future policies and procedures as needed
  • Produce deliverable reports as specified with the Performance Work Statement (PWS)


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