Shift Lead Full Time

5 days ago


Tampa, Florida, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Shift Lead to join our team at Planet Fitness. As a Shift Lead, you will play a key role in ensuring the smooth operation of our fitness center, providing exceptional customer service, and supporting the management team in achieving our goals.

Key Responsibilities
  • Customer Service: Provide warm and welcoming service to members, prospective members, guests, and employees, ensuring a positive experience at our club.
  • Staff Leadership: Support the management team by providing peer leadership, training, and coaching to staff members to achieve superior customer service standards.
  • Club Operations: Assist in managing projects and deadlines, ensuring the club is clean, orderly, and well-maintained.
  • Front Desk Activities: Answer phones, check members into the system, assist with new member sign-ups, and communicate updates and events to members and guests.
  • Account Management: Oversee updates to member accounts, including new membership cards, address changes, EFT changes, and billing or payment questions.
Requirements
  • 6-12 months of customer service experience, preferably in the fitness industry.
  • High school diploma/GED equivalent required.
  • Basic computer proficiency with an eye for accuracy.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
  • Strong listening and problem-solving skills, with the ability to empathize and demonstrate diplomacy in all interactions.
Physical Demands

Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift.



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