Help Desk Analyst with Top Secret Clearance
1 week ago
Job Title: Help Desk Analyst with Top Secret Clearance
Job Summary:
Information Management Group, Inc. is seeking a Help Desk Analyst with Top Secret Clearance to support a project in Schenectady, NY. The ideal candidate will have an active DOE Q clearance or an active DOD Top Secret clearance at a minimum.
Key Responsibilities:
- Provide Help Desk services to coordinate and respond to Incidents and Service Requests made by end users, technical staff, and external vendors.
- Improve IT customer service and Incident Resolution speed through expanded service hours, self-service abilities, and skilled Help Desk staff in the areas of industry-standard IT products.
- Improve efficiency and effectiveness by adopting Supplier-leveraged knowledge databases and best practices in the areas of customer reporting, logging, tracking, resolving of IT Incidents and Service Requests.
- Improve efficiency and effectiveness by early identification and addressing of root causes of technical incidents, including working with specialized entities for resolution.
- Have the ability to acquire skilled Help Desk support for new technologies early in their life cycle, while maintaining support for older technologies.
Requirements:
- Must have an active DOE Q clearance or an active DOD Top Secret clearance.
- Previous IT help desk/call center experience, with basic understanding of the MS Office software suite, computer equipment, and core client system software in a predominately Windows-based environment.
- Coupled with one of the following: High School diploma or equivalent and a minimum of seven (7) years of relevant experience; or Associate degree in related field from an accredited college or university and a minimum of five (5) years of relevant experience; or Bachelor degree in a related field from an accredited college or university and a minimum of one (1) year of relevant experience.
- Demonstrated record of providing strong customer service skills.
- Demonstrated ability to articulate technical solutions and concepts through verbal and written communications in a clear and concise manner.
- Demonstrated multi-tasking and prioritization abilities.
Hourly Rate: $25-36
About IMG:
Information Management Group, Inc. is a leading small business that exemplifies competence, integrity, and follow-through. We consistently provide customer-focused professional services, which ensures our company is recognized for continually exceeding expectations.
We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for more than 35 years.
Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
-
Schenectady, New York, United States Information Management Group Full timeJob DescriptionInformation Management Group (IMG) is seeking a Help Desk Analyst with Top Secret Clearance to support a project in Schenectady, NY. This individual must have an active DOE Q clearance or an active DOD Top Secret clearance at a minimum.Key ResponsibilitiesProvide Help Desk services to coordinate and respond to Incidents and Service Requests...
-
Schenectady, New York, United States Information Management Group Full timeJob Title: Information Security Analyst with Top Secret ClearanceAt Information Management Group, we are seeking a highly skilled Information Security Analyst to support our cybersecurity responsibilities and projects for our various network systems.Key Responsibilities:Implement appropriate Risk Management Framework, audit, and strategize IT development and...
-
Schenectady, New York, United States Information Management Group Full timeJob Title: Information Security Analyst with Top Secret ClearanceThe Information Security Analyst plays a critical role in supporting cybersecurity responsibilities and projects for our various network systems. This includes implementing appropriate Risk Management Framework, auditing and strategizing IT development and monitoring principles, control...
-
Schenectady, New York, United States Information Management Group Full timeJob Title: Information Security Analyst with Top Secret ClearanceAt Information Management Group, we are seeking a highly skilled Information Security Analyst to support our cybersecurity responsibilities and projects for our various network systems.Job Summary:The successful candidate will implement appropriate Risk Management Framework, audit and...
-
Schenectady, New York, United States Information Management Group Full timeProtect computer networks, systems, and data integrity as a Cybersecurity Specialist with Top Secret Clearance. Implement Risk Management Framework, audit IT development and monitoring principles, and strategize control reviews.Perform routine IT tasks with varying degrees of complexity, including monitoring system vulnerabilities, data encryption, and...
-
Schenectady, New York, United States Information Management Group Full timeJob SummaryWe are seeking a highly skilled Cybersecurity Analyst to support our customer's various network systems. The ideal candidate will have a strong background in cybersecurity, IT, or a related field, and four (4) years of relevant experience. Alternatively, an Associate's Degree in Cybersecurity, IT, or a related field, and six (6) years of...
-
Schenectady, New York, United States Information Management Group Full timeThe Information Security Analyst supports cybersecurity responsibilities and projects for the customer's various network systems. Implement appropriate Risk Management Framework, audit and strategize IT development and monitoring principles, control reviews, monitor system vulnerabilities, data encryption, and oversee security breaches. Perform an assortment...
-
Schenectady, New York, United States Information Management Group Full timeJob SummaryWe are seeking a highly skilled Linux System Administrator with Top Secret Clearance to join our team at Information Management Group. As a key member of our technical services team, you will be responsible for ensuring the security and integrity of our Linux systems.Key Responsibilities* Utilize industry-standard vulnerability management...
-
Schenectady, New York, United States IMG Information Management Group, Inc. Full timeJob SummaryWe are seeking a highly skilled IT Infrastructure Specialist to join our team at IMG Information Management Group, Inc. The ideal candidate will have a strong background in Windows PC/Server administration, virtualization, and security.Key ResponsibilitiesPatching and updating operating systems and software to ensure compliance with vulnerability...
-
Network Technician with Top Secret Clearance
6 days ago
Schenectady, New York, United States Information Management Group Full timeJob Summary:We are seeking a highly skilled Network Technician with Top Secret Clearance to join our team at Information Management Group. As a Network Technician, you will be responsible for installing and maintaining network infrastructure, including cable trays, patch panels, and equipment enclosures.Key Responsibilities:Install and terminate Category 3,...
-
Schenectady, New York, United States Information Management Group Full timeJob Summary:We are seeking a highly skilled Linux System Administrator to support our customer. The ideal candidate will have a strong understanding of the Linux Operating System and Linux command line, as well as experience with trouble ticket management software and documented procedures.Key Responsibilities:Utilize industry tools to facilitate software...
-
Schenectady, New York, United States Information Management Group Full timeJob Summary:Laptop Administrator with Top Secret ClearanceJob Locations: US-NY-SchenectadyJob ID: # of Openings 1Category: Technical Services & OperationsOpportunity:IMG is seeking a Laptop Administrator to manage Windows PC/Server and virtualization environments. Key responsibilities include patching and updating operating systems, monitoring IT systems,...
-
Senior Declassification Analyst
4 weeks ago
Schenectady, New York, United States Hexagon US Federal Full timeJob Summary:Hexagon US Federal is seeking a highly skilled Senior Declassification Analyst to join our team. As a Senior Declassification Analyst, you will be responsible for performing records management and declassification reviews of Naval Nuclear Propulsion Program (NNPP) records in accordance with Executive Order 13526, as amended. Key...
-
Team Lead
2 months ago
Schenectady, New York, United States Global Engineering & Technology, Inc. (GET) Full timeJob SummaryWe are seeking a highly skilled Team Lead to oversee a team of analysts responsible for identifying and protecting sensitive information.Key ResponsibilitiesSupervise a team of analysts performing classification reviews in accordance with executive orders and statutory requirements.Oversee the review of documents and materials to determine if they...
-
Nuclear Propulsion Program Team Lead
5 days ago
Schenectady, New York, United States Global Engineering & Technology, Inc. (GET) Full timeJob Title: Nuclear Propulsion Program Team LeadJob Summary: We are seeking a highly skilled Team Lead to oversee a group of analysts responsible for identifying and protecting Naval Nuclear Propulsion Program information.Responsibilities:* Supervise a team of analysts performing classification reviews* Identify and protect Naval Nuclear Propulsion Program...
-
Declassification Analyst
2 weeks ago
Schenectady, New York, United States Hexagon US Federal Full timeJob OverviewAt Hexagon US Federal, we are seeking a skilled Declassification Analyst to support the Naval Nuclear Propulsions Program. As a key member of our team, you will play a critical role in reviewing technical program records in accordance with Executive Order 13526, as amended.About the RoleThis is a unique opportunity to work with a leading company...
-
System Administrator
6 days ago
Schenectady, New York, United States Insight Global Full time$37-40/hr to $41/hrREQUIRED SKILLS AND EXPERIENCE· Active DOD Top Secret clearance, with DOE-Q Clearance in-process · Bachelor\u0027s degree in a related field from an accredited college or university and a minimum of 2 years relevant experience · 2-3 years of Windows system support or administration professional experience · Familiarity with Microsoft...
-
Senior Declassification Specialist
1 week ago
Schenectady, New York, United States Hexagon US Federal Full timeJob Summary:As a Senior Declassification Specialist at Hexagon US Federal, you will play a critical role in performing records management and declassification reviews of Naval Nuclear Propulsion Program records. This position requires individuals with excellent reading and comprehension skills, critical thinking, and the ability to evaluate technical manuals...
-
System Administrator
2 weeks ago
Schenectady, New York, United States Insight Global Full timeJob Requirements:Insight Global is seeking a skilled System Administrator to join our team. The ideal candidate will have a strong background in Windows system support and administration, with a minimum of 2 years of relevant experience. A Bachelor's degree in a related field from an accredited college or university is also required.Key...
-
Declassification Specialist
1 week ago
Schenectady, New York, United States Marathon TS Full timeJob Title: Declassification SpecialistAbout the Role:Marathon TS is seeking a skilled Declassification Specialist to support a client in the field of nuclear propulsion. As a key member of our team, you will be responsible for reviewing technical program records in accordance with Executive Order 13526, as amended. Responsibilities:Review and analyze...