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Fraud Prevention Customer Support Agent

2 months ago

Johnston, Iowa, United States Insight Global Full time

Become a Key Player in Our Customer Support Team

  • Handle incoming inquiries from clients regarding suspicious transactions
  • Review account activity to detect anomalies
  • Confirm transactions with customers
  • Efficiently collect relevant details
  • Verify payment information
  • Engage with customers in a clear, effective, and compassionate manner, promoting strong customer connections

Work Schedule:
Fridays to Mondays
8:00 AM to 7:00 PM

The salary for this role ranges from $18 to $22 per hour.

We are committed to cultivating diverse and inclusive workplaces where everyone can express their true selves.

We strive to ensure equal opportunities for all individuals, regardless of race, color, religion, gender, sexual orientation, identity, or any other legally protected characteristic.

If you need any accommodations during the application process due to a disability, please let us know.

Essential Qualifications:
- Minimum of 2 years of experience in a customer service environment

  • Managing a high volume of calls on a daily basis
  • Proficiency in Microsoft Office applications

Desirable Qualifications:

  • Previous experience in the financial services sector