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HVAC Service Technician

2 months ago

Hackensack, New Jersey, United States Broad U.S.A., Inc. Full time
Job Overview

Company Background:
BROAD U.S.A. is a privately owned enterprise located in Hackensack, New Jersey. We pride ourselves on our innovative and eco-friendly technologies, offering non-electric central air conditioning solutions powered by hot water, steam, waste/process heat, or natural gas. Our mission is to enhance energy efficiency for clients across Commercial, Industrial, and Government sectors while significantly reducing their carbon footprint. Additionally, we specialize in Air Purification, Filtration, and Ventilation (ERV) systems.

Position Summary:
We are looking for an HVAC Service Technician to maintain and service HVAC systems for effective cooling, heating, and ventilation in various buildings and facilities.

Key Responsibilities:

  • Conduct preventative maintenance, troubleshooting, and repairs on HVAC systems.
  • Provide technical assistance for new chiller installations, including startup and commissioning.
  • Educate and train clients on the proper use of their HVAC systems.
  • Build and maintain strong relationships with clients, delivering exceptional service and exceeding expectations.
  • Communicate effectively with clients and management regarding service findings to ensure satisfaction.
  • Track service calls and maintain accurate records.
  • Act as the primary contact for customers regarding our products and equipment, ensuring their needs are met.
  • Demonstrate flexibility by being available for overtime and weekend work as required.
  • Keep management informed about customer satisfaction, potential sales opportunities, and recurring issues.
  • Perform other related tasks as assigned.
  • Adhere to a safety-first approach in all operations.

Qualifications:

  • Authorization to work in the U.S.
  • A High School Diploma or equivalent is required, with a preference for candidates with 2+ years of HVAC experience or formal training.
  • This role is physically demanding, requiring regular use of hands, bending, kneeling, and climbing. Candidates must be able to lift and/or move up to 10 lbs. regularly, up to 40 lbs. frequently, and occasionally more than 40 lbs.
  • Ability to work in various environmental conditions, including weather changes and exposure to mechanical parts.
  • Strong organizational skills, a positive attitude, and a willingness to learn and grow.
  • Ability to work independently or collaboratively within a team.
  • Effective communication skills, both verbal and written.
  • Willingness to travel and work overtime/weekends as necessary.
  • Capability to interpret plans, diagrams, and flow charts.
  • Strong troubleshooting, critical thinking, and problem-solving skills.
  • Basic knowledge of electronics is essential.
  • A valid driver's license with a clean driving record.
  • Familiarity with safety standards and practices, with a commitment to using personal protective equipment (PPE).
  • Preferred certifications include EPA and OSHA.

Compensation and Benefits:

  • Competitive salary package.
  • Comprehensive medical, dental, and vision insurance.
  • Retirement savings plan.

BROAD U.S.A. is an equal opportunity employer.