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Customer Service Assistant Manager

2 months ago

South Portland, Maine, United States Hannaford Supermarkets Full time

Position Overview:

The Customer Service Assistant Manager plays a crucial role in ensuring exceptional service delivery and operational efficiency within the store. This position is integral to maintaining the high standards that our customers expect from Hannaford Supermarkets.

Hannaford Supermarkets, with a rich history dating back to 1883, is committed to supporting local farmers and producers, promoting sustainability, and fostering community connections.

Key Responsibilities:

  • Train department associates effectively through certified trainers to enhance their skills.
  • Facilitate clear communication within the department and across the organization using established communication tools.
  • Ensure adherence to company sanitation, safety, and food safety protocols.
  • Uphold all company policies and procedures, promoting a safe working environment.
  • Report any necessary equipment repairs or maintenance, ensuring a clean and hazard-free workspace.
  • Oversee the handling of various sales transactions in compliance with company policies and legal requirements.
Operational Oversight:

  • Supervise the efficient functioning of the service desk and front-end operations, ensuring cleanliness and customer satisfaction.
  • Secure cash drawers at all times when unattended to protect company assets.
  • Understand labor and productivity metrics, including scheduling and inventory management.
  • Conduct performance evaluations and service observations in line with company standards.
  • Maintain a professional appearance in accordance with company policies.
  • Assist with cashier and service desk duties as needed.
  • Participate in special projects and other tasks as assigned by management.
Qualifications:

  • High school diploma or equivalent preferred.
  • Strong knowledge of store operations and merchandising practices.
  • Excellent communication, customer service, and sales skills.
  • Proven interpersonal and organizational abilities, with a desire to lead a team.
  • Willingness to learn and adapt to various tasks and technical requirements.
  • Strong problem-solving capabilities.
  • Must meet minimum age requirements.
Physical Requirements:

  • Proficient in using computers and communication systems for job functions.
  • Ability to perform repetitive motions and lift products of varying weights.
  • Capable of handling cleaning substances and other materials.
  • Ability to stand for extended periods and perform tasks requiring manual dexterity.
  • Meet established performance standards for the role.
  • Visual acuity to verify identification and process transactions accurately.
Preferred Attributes:

  • Promote a positive customer experience through exemplary service.
  • Treat all associates with respect and fairness, recognizing achievements and providing constructive feedback.
  • Assist in managing front-end operations in line with established practices.
  • Support scheduling efforts to balance customer service and associate needs.
  • Utilize training materials to develop associates effectively.
  • Exercise sound judgment in delegating tasks and overseeing department performance.
  • Ensure compliance with all relevant regulations and training requirements.
  • Ability to meet the physical demands of the position, with or without accommodations.

Hannaford Supermarkets is an equal opportunity employer, committed to diversity and inclusion in the workplace.