Service Engineer

3 weeks ago

Portland, Oregon, United States Eppendorf SE Full time
Job Title: Field Service Engineer

Join Eppendorf SE as a Field Service Engineer and take on the challenge of delivering high-quality service to our customers.

Your Responsibilities:
  • Perform service efficiently and effectively on instruments and equipment as requested or initiated.
  • Adhere to service manuals, technical procedures, and direction while properly documenting and managing work activity, time recording, billing, and quality documents.
  • Deliver high-quality, customer-centric service to improve service outcomes and drive a high level of customer satisfaction.
  • Communicate status and expectations in both written and verbal formats in clear, complete, and concise manner at frequent or as requested intervals.
  • Exhibit excellent proactive pre-call planning and follow-up skills.
  • Establish and maintain a high degree of technical knowledge pertaining to service activities described.
  • Act as a trusted advisor to Eppendorf customers by understanding their issues and recommending solutions that provide a positive customer experience and satisfy their requirements.
  • Participate in generating cross-selling leads to product sales colleagues to promote equipment sales growth.
  • Responsible for inventory management of spare parts and maintaining and re-ordering suitable inventory in compliance with all company policies, procedures, rules, and regulations.
  • Routinely require extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer and/or ENA and Eppendorf Service needs.
Your Expertise:
  • Associates degree (A.A.) or equivalent from a two-year college or technical school or equivalent military training.
  • 2+ years' related experience and/or training.
  • Valid driver's license required and good driving record.
Your Benefits:
  • Competitive total rewards package including health, financial, and education benefits.
  • Company vehicle, gas card, liability insurance.
  • Direct impact on business.

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