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Sales Support Representative

1 month ago

Roswell, Georgia, United States Ferguson Enterprises Full time
Job Posting:

Ferguson, a leading wholesale distribution organization, is seeking motivated Sales Support Representatives to join our team. With a strong commitment to customer satisfaction and a culture of autonomy, recognition, and rewards for achievement, we offer a unique opportunity for career growth and development.

About Ferguson:

As a community of proud associates, we operate with a shared purpose of building something meaningful. With approximately 36,000 associates across 1,700 locations, we provide best-in-class products, service, and capabilities across various industries, including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce.

Responsibilities:
  • Support residential trade customer group
  • Assist in multiple behind-the-scenes sales functions, including answering sales calls, addressing customer concerns, and recommending products and solutions
  • Provide hands-on assistance, such as helping customers on the parts counter and providing backup support in the warehouse
  • Present job quotes and provide accurate pricing and inventory information to customers
  • Use customer relationship management (CRM) system and phone system effectively
  • Work together with Sales associates to provide outstanding customer service
Requirements:
  • 0-3 years sales and/or customer service experience preferred
  • Plumbing industry experience a plus
  • Desire to learn and drive to succeed
  • Passion for collaboration and desire to assist customers across the team
  • Ability to build long-lasting relationships while balancing business and customer needs
  • Drive to act and respond quickly to customer needs and make decisions in a timely manner
  • General digital literacy, including Microsoft Office
  • Strong written and verbal communication skills
  • Bilingual a plus
Why Choose Ferguson?

By joining Ferguson, you'll have the opportunity to work for an award-winning business recognized for its value placed on associates at every level. We offer a structured and robust 8-week training program, on-the-job learning opportunities, and a competitive benefits package, including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match.

We're committed to a holistic approach towards benefits plans and programs that support the mental, physical, and financial well-being of our associates. Our competitive offering includes meaningful and inclusive enhancements, such as mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

Pay Range: $29.92

This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Ferguson Enterprises, LLC is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.