Customer Service Representative
3 weeks ago
Ewing Outdoor Supply is seeking a highly skilled Customer Service Professional to join our team at our landscape materials location in Springfield, OR.
Key Responsibilities:
- Provide exceptional customer service and engage with customers to ensure a positive experience.
- Greet and direct customers, providing accurate information about products and services.
- Answer customer questions and conduct price and feature comparisons to facilitate purchasing.
- Cross-sell products and ensure racks are fully stocked.
- Manage returns of merchandise and coordinate with the team to provide excellent customer service.
- Inform customers about discounts and special offers, and provide customer feedback to the Store Manager.
- Stay up-to-date with new products and services, and deliver a wide variety of items to different addresses and through different routes.
- Follow routes and time schedules, load, unload, prepare, inspect, and operate a delivery vehicle.
- Ask for feedback on provided services and resolve clients' complaints.
Requirements:
- Prior experience in the outdoor supply industry.
- Ability to work in a fast-paced environment, lifting 50-70 pounds, and performing repetitive physical tasks.
- Comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- Basic math skills and excellent communication skills.
- Valid driver's license and good driving record with no traffic violations.
Bonus Points:
- Bilingual (Spanish & English).
- Ability to operate forklifts and tractors in a variety of weather and traffic conditions.
- Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
Benefits:
- Health Care Plan (Medical, Dental & Vision).
- Retirement Plan (401k, IRA).
- Life Insurance (Basic, Voluntary & AD&D).
- Paid Time Off (Vacation, Sick & Public Holidays).
- Family Leave (Maternity, Paternity).
- Short Term & Long Term Disability.
- Training & Development.
- Wellness Resources.
- Profit Sharing.
About Ewing Outdoor Supply:
We are a family-owned company with over 100 years of history, and we pride ourselves on our unique culture and commitment to our employees' growth and development.
Why Work with Us:
We offer a competitive market wage, great benefits, PTO, and bonus potential, as well as opportunities for career development and growth.
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