Customer Service Representative

3 weeks ago


Springfield, United States Ewing Outdoor Supply Full time
Job Title: Customer Service Professional/Driver

Ewing Outdoor Supply is seeking a highly skilled Customer Service Professional to join our team at our landscape materials location in Springfield, OR.

Key Responsibilities:

  • Provide exceptional customer service and engage with customers to ensure a positive experience.
  • Greet and direct customers, providing accurate information about products and services.
  • Answer customer questions and conduct price and feature comparisons to facilitate purchasing.
  • Cross-sell products and ensure racks are fully stocked.
  • Manage returns of merchandise and coordinate with the team to provide excellent customer service.
  • Inform customers about discounts and special offers, and provide customer feedback to the Store Manager.
  • Stay up-to-date with new products and services, and deliver a wide variety of items to different addresses and through different routes.
  • Follow routes and time schedules, load, unload, prepare, inspect, and operate a delivery vehicle.
  • Ask for feedback on provided services and resolve clients' complaints.

Requirements:

  • Prior experience in the outdoor supply industry.
  • Ability to work in a fast-paced environment, lifting 50-70 pounds, and performing repetitive physical tasks.
  • Comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Basic math skills and excellent communication skills.
  • Valid driver's license and good driving record with no traffic violations.

Bonus Points:

  • Bilingual (Spanish & English).
  • Ability to operate forklifts and tractors in a variety of weather and traffic conditions.
  • Proven work experience as a Customer Service Associate, Sales Associate, or similar role.

Benefits:

  • Health Care Plan (Medical, Dental & Vision).
  • Retirement Plan (401k, IRA).
  • Life Insurance (Basic, Voluntary & AD&D).
  • Paid Time Off (Vacation, Sick & Public Holidays).
  • Family Leave (Maternity, Paternity).
  • Short Term & Long Term Disability.
  • Training & Development.
  • Wellness Resources.
  • Profit Sharing.

About Ewing Outdoor Supply:

We are a family-owned company with over 100 years of history, and we pride ourselves on our unique culture and commitment to our employees' growth and development.

Why Work with Us:

We offer a competitive market wage, great benefits, PTO, and bonus potential, as well as opportunities for career development and growth.



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