Customer Service Logistics Coordinator
5 days ago
We are seeking a highly skilled Customer Service Logistics Coordinator to join our team at 908 Devices Inc. in Danbury, Connecticut.
As a key member of our Customer Service and Quality Engineering (CSQE) team, you will be responsible for ensuring that all services are delivered in a timely manner and with exceptional care and quality.
This is an exciting opportunity to work with a growing company changing the status quo in the industry. You will have the chance to collaborate effectively with other members of the CSQE and Customer Success teams, maintain customer and asset service records, and provide quick and efficient support to both new and existing customers.
The estimated salary for this position is $65,000 per year, based on industry standards and location.
Key Responsibilities:
- Ensure all logistical elements surrounding initial customer training for Danbury 908 products
- Collaborate effectively with other members of the CSQE and Customer Success teams
- Maintain customer and asset service records in coordination with other departments
- Provide quick and efficient support to both new and existing customers
- Manage and facilitate customer repairs & shipping requirements
- Maintain tracking and placement of loaner devices
- Provide service quotes to customers and partners
Requirements:
- Excellent communication/interpersonal skills
- Strong organizational and time management skills
- Ability to solve problems quickly and effectively
- Ability to independently manage multiple projects
- Excellent electronic tool/communication awareness for SaaS products, MS Office, etc.
We Offer:
- A dynamic and growing work environment
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A collaborative and supportive team culture
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