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Service Delivery Manager

2 months ago

Culver City, California, United States Servicon Full time
About the Role

Servicon is seeking a highly skilled and experienced EVS Assistant District Manager to join our team. As a key member of our operations team, you will play a critical role in ensuring the delivery of exceptional service to our clients.

Key Responsibilities
  • Service Delivery: Manage and direct the performance of routine to complex tasks and projects, ensuring contracted service is delivered to clients and completed to their specifications.
  • Client Management: Serve as the primary point of escalation for client questions and concerns, supporting in leading contract renegotiations and seeking new service opportunities.
  • Team Leadership: Ensure site staff and management understand and execute their responsibilities in a consistent, safe, and compliant manner.
  • Staffing and Recruitment: Ensure sites are properly staffed with the appropriate number, type, and skill of service team members and managers, recruiting for multiple sites as needed.
  • Payroll and Timekeeping: Ensure payroll processes are completed for the portfolio, including reviewing and approving timesheets as necessary.
  • Training and Development: Communicate and articulate safety and job-related training to service team members and managers.
  • Employee Relations: Develop and guide employees, addressing employee relations issues and escalating to HR as needed.
  • Inventory Management: Develop metrics for portfolio supply inventory for budgeting and client contract negotiations.
  • Cross-Departmental Collaboration: Build relationships with cross-functional teams to execute company strategy.
Requirements
  • 6+ years of experience in a service-related field.
  • Demonstrated ability to lead a team.
  • Maintain a consistent level of quality.
  • Proficient with technology and timekeeping systems, proficiency with the Microsoft Office Suite.
  • Demonstrated analytical skills, ability to run relevant data and derive relevant inferences.
  • Bilingual in Spanish preferred.
  • Excellent communication skills, written and verbal.
  • Strong attention to detail and well-organized.
  • Self-starter, motivated, and reliable.
  • Ability to use discretion when dealing with sensitive and confidential information from both the client and Servicon.
  • Ability to stand on feet for four to six hours at a time.
  • Ability to lift 25 pounds.