Appointment Coordinator

2 weeks ago


Ellenville, New York, United States Rochester Regional Health Full time
About the Role

We are seeking a highly skilled Appointment Coordinator to join our team at Rochester Regional Health. As a key member of our healthcare team, you will play a vital role in shaping the overall experience of our patients.

Key Responsibilities
  • Provide exceptional customer service to patients, providers, and payers
  • Collaborate with physician offices and clinical departments to ensure seamless patient support
  • Utilize Electronic Medical Records (EMRs) to schedule appointments, complete registrations, and respond to inquiries
  • Manage patient portal accounts, answer questions, and resolve user issues
  • Ensure compliance with all policies and procedures
Requirements
  • Two years of customer service experience, preferably in a healthcare setting
  • Associates degree preferred
  • Strong customer service skills, with the ability to demonstrate compassion and empathy
  • Knowledge of medical terminology preferred
  • Proficiency in computer use
What We Offer

We offer a competitive salary range of $17.25 to $18.90 per hour, as well as a comprehensive benefits package, tuition reimbursement, and same-day pay through Daily Pay.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran.



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