Healthcare Operations Manager

5 days ago


Richmond Hill, Georgia, United States Novo Integrated Sciences Inc. Full time

Job Summary:

The Clinic Care Manager is a key member of our team at Novo Integrated Sciences Inc., responsible for ensuring the day-to-day operations of our clinic run smoothly for both patients and staff. This role works closely with a Clinic Director/Clinic Lead and may manage other administrative or support staff.

Responsibilities:

  • Follow standard administrative processes to ensure efficient clinic operations
  • Ensure revenue and cash receipts reconciliation is completed accurately and timely
  • Provide administrative support to patients and staff
  • Manage reception area and maintain a welcoming environment for clients and staff
  • Manage Accounts Receivable and accurately enter incoming payments and monthly deposit reconciliation
  • Ensure timely entry, accuracy, and completeness of all patient data in the Patient System
  • Submit forms to insurance companies and stakeholders in a timely manner
  • Ensure billing codes are correct and submitted in a timely fashion
  • Post EHC and EHC before MVA statements/payments and WSIB statements/payments
  • Manage payroll, including accuracy, communications, and meeting deadlines
  • Distribute mail and perform daily/weekly bank deposit postings
  • Review and respond to emails
  • Meet with new clients, review insurance plans, and prepare their files
  • Assist clients with paperwork as required
  • End of Day reconciliation balance reports and Provider Pay reports
  • Schedule the Admin team and assist with vacation or other admin coverage as required
  • Order office supplies and assist with inventory reporting
  • Audit as required and assist with reviews (Clinical and Administrative)
  • Ensure compliance with health and safety policies
  • Assist with Legal File requests and ensure budgets and targets are met
  • Monthly Fall Off reports and Assessment reports

Requirements:

  • High School Diploma, G.E.D. or equivalent
  • Excellent customer service skills and telephone etiquette
  • High degree of organizational skills and ability to prioritize and multi-task
  • A self-starter with an ability to work independently and collaboratively in a team environment
  • Ability to work in a fast-paced environment
  • Strong computer and data entry skills
  • Experience in a Physiotherapy or medical clinic an asset


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