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QSR Operations Manager

2 months ago

Richmond Hill, Georgia, United States Enmarket (Enmark Stations Inc.) Full time


Embrace Excellence We are seeking a dynamic individual with a vibrant personality and a strong sense of urgency, whose enthusiasm is infectious.

This position will oversee the daily operations and all customer service aspects related to enmarket QSR food production, including training, customer engagement, and product inventory management.

The Operations Manager will deliver exceptional customer service while adhering to all company standards, ensuring that assistance is provided promptly and efficiently to uphold the company culture.

The manager will inspire the team to prioritize guest satisfaction by emphasizing the following principles:

Be Engaging. Be Tidy. Be Accurate. Be Swift.

Key Responsibilities:

CRUCIAL JOB FUNCTIONS

  • Enhance customer happiness
  • Welcome customers with enthusiasm and energy
  • Provide samples with a positive attitude
  • Communicate the Brand Promise effectively
  • Maintain a positive working relationship with customers, responsibilities, and colleagues
  • Inform guests about Brand Promise products and flavors
  • Accurately fulfill orders
  • Model and train exemplary customer service
  • Educate and onboard new staff on all brand standards and protocols
  • Adhere to established company policies and brand guidelines
  • Uphold hygiene and sanitation standards
  • Ensure all food is stored, prepared, and served safely
  • Guarantee that all staff maintain proper hygiene and sanitation practices
  • Order uniforms for new hires
  • Reorder uniforms as necessary
  • Ensure compliance with all County/City and State Health regulations
  • Inventory Management
  • Maintain accurate inventory levels
  • Address inventory issues and manage orders
  • Ensure cleanliness of inventory storage
  • Conduct inventory checks and place orders proactively
  • Maintain store cleanliness
  • Ensure that the dining area, back of house, kitchen, and front of house are clean and safe
  • Keep restroom facilities clean
  • Train employees on cleanliness standards and ensure ongoing compliance
  • Back Office and POS Responsibilities
  • Understand daily Point of Sale operations
  • Familiarize with back office systems and generate necessary reports
  • Manage scheduling and payroll to achieve store objectives
  • Process payroll accurately
  • Have a working knowledge of accepted currencies
  • Ensure the team maintains a friendly demeanor during transactions
  • Explain current promotions to customers
  • Train staff on in-store promotions and marketing initiatives
  • Drive Store Sales Through
  • Sampling
  • Promotions
  • Local marketing efforts
  • Community engagement
  • Team Development
  • Maintain appropriate staffing levels
  • Conduct interviews and hire staff
  • Train and develop the team to enhance the concept
  • Conduct performance reviews
  • Separate staff when necessary
  • Implement recognition programs to encourage increased store sales
  • Create and sustain a stable work environment with consistent service offerings.
  • Set and communicate store sales goals to the team
  • Monitor progress towards sales goals
  • Coach and motivate staff to achieve objectives
  • Communicate with management regarding operational issues and customer service initiatives
  • Identify and implement tools to provide outstanding customer service through various channels
  • Foster a friendly and enjoyable work environment
  • Physical Requirements
  • Ability to stand for extended periods
  • Ability to move quickly and traverse the workspace
  • Dexterity to handle small tools, equipment, and cash
  • Ability to stoop, bend, stretch, reach, and lift items weighing up to 50 pounds
  • Proficient use of POS and KPS systems, as well as completing administrative tasks
  • Ability to read, comprehend, and respond to requests clearly in English
  • Exposure to cleaning agents and solvents
Reports To:

QSR District Manager or Brand Manager

Additional Information:

Eligibility Requirements:

Employment is contingent upon eligibility to work in the U.S.

Enmarket is an EEO/AA employer committed to fostering an environment that values diversity and inclusiveness.

We welcome applications from qualified individuals who can help us achieve this mission.

Enmarket prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.

This position description is intended to convey essential information about the role and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. No part of this position description shall be construed as an employment contract.

Employment with Enmarket is at will and governed by the laws of the state in which the employee performs services for the company.