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Service Operations Assistant I

2 months ago

York, Pennsylvania, United States Kennebunk Savings Full time

Customer Service Representative I

Join our team at Kennebunk Savings, where we prioritize exceptional service and community commitment.

Position Overview

The selected candidate will deliver outstanding service while efficiently managing various transactions. A thorough understanding of our offerings will enable the representative to effectively address customer inquiries and needs.

Key Responsibilities

  1. Transaction Management: Accurately handle a range of transactions, including deposits, withdrawals, and loan payments, while ensuring proper cash verification and daily balancing.
  2. Customer Engagement: Exhibit professionalism and friendliness, resolving customer issues promptly and maintaining a positive company image.
  3. Product Knowledge: Stay informed about our services to provide accurate information and support to customers.

Additional Responsibilities:

  • Promote the Kennebunk Savings brand by advocating for our products and community initiatives.
  • Adhere to company policies and contribute to a collaborative team environment.
  • Engage in ongoing training and development to enhance skills and knowledge.
  • Participate in committees and take on additional tasks as needed.

Qualifications:

Required Skills:

  • High regard for confidentiality and trust.
  • Proficiency in Microsoft Office Suite.
  • Strong written and verbal communication abilities.
  • Excellent organizational skills with the ability to multitask.
  • Attention to detail and accuracy in all tasks.
  • Analytical skills for problem-solving.
  • Adaptability to changing environments.

Experience:

Previous experience in a customer-focused, fast-paced setting is preferred.

Education:

A high school diploma or equivalent is required.

Working Environment:

The work environment is generally comfortable, with minimal risk of injury. The role may require standing for extended periods and occasional lifting of moderate weight.

We are committed to providing reasonable accommodations for individuals with disabilities to perform essential job functions.