Sales Specialist, Las Vegas Crystals
4 weeks ago
About the Role:
As a Sales Specialist at Hermès Las Vegas Crystals, you will be responsible for achieving sales and customer service objectives while adhering to operational asset protection standards. You will work collaboratively with the sales team and selling support teams to provide an exceptional client experience in a fast-paced, luxury environment.
Key Responsibilities:
Meet monthly and annual individual sales goals as part of a team to achieve the boutique's collective target.
Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items are stocked at all times and maintain selling floor standards, including straightening, filling in, and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
Provide assistance as needed in inventory preparation.
POS Responsibilities:
Process and ensure the accuracy of all transactions, including receipts, CRM files, and administrative support of after-sales service when needed.
Partner with management on POS decisions and communicate discrepancies during the opening, closing, and general POS variances by end of business day.
Maintain cleanliness and organization of workstation at all times.
Asset Protection Responsibilities:
Comply with all asset protection procedures, including employee sign-in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follow all guidelines for key control and merchandise security. Respect physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house, and merchandise returns). Properly prepare for physical inventory and participate in monthly cycle counts (or as directed by management).
Customer Service Responsibilities:
Consistently provide high levels of service to clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
About You:
We are looking for a candidate with 2+ years of experience in sales, preferably in a luxury environment. You should have strong relationship development and impeccable communication skills, be even-tempered with the ability to continuously multi-task, and be a self-starter able to work independently while balancing collaboration with a team. You should also have strong organizational skills, open availability to accommodate business needs, and the ability to lift between 0-25 lbs. without assistance.
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