F1 Las Vegas Grand Prix Guest Experience Specialist

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Formula 1 Las Vegas Grand Prix Full time
Job Title: Premium Hospitality Guest Services Representative

At Formula 1 Las Vegas Grand Prix, we are seeking a highly skilled and experienced Premium Hospitality Guest Services Representative to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences to our premium clients during the Formula 1 Las Vegas Grand Prix.

Key Responsibilities:
  • Provide world-class hospitality and customer service to premium clients
  • Work closely with the Premium Service Manager and dedicated Premium Service Representatives to ensure seamless guest experiences
  • Assist with pre and post-event checklists and oversee maintenance items to ensure a smooth event
  • Proactively greet, welcome, and assist guests throughout the event
  • Resolve ticketing, seating, and wayfinding issues encountered by guests
  • Act as a conduit between clients and our LVGP Premium Service Staff, escalating any issues as needed
  • Track and log relevant information for data capture and pre-planning
Requirements:
  • Demonstrated experience in customer service
  • Experience assisting high-profile VVIP guests at major events
  • Excellent verbal communication skills with ability to manage complex scenarios
  • Ability to work efficiently in a fast-paced environment
  • Ability to meet deadlines and perform under pressure
  • A humble approach to teamwork
  • Self-directed and comfortable working in ambiguous environments
  • Flexibility to work non-traditional hours
  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism, and a passion for the sport/motorsport industry
Physical Aspects of Position:

Frequent walking, standing for long periods of time, and stair climbing. Occasional need to carry and move heavy items, when needed.

Las Vegas Grand Prix, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.



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