IT Support Specialist

4 days ago


Crawfordsville, United States Stellar Enterprises Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Stellar Enterprises. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our users of computer systems and software.

Key Responsibilities
  • Incident Management: Analyze and resolve technical issues reported by users, ensuring minimal downtime and optimal system performance.
  • Technical Support: Provide expert-level support for computer systems, software, and peripherals, including troubleshooting, configuration, and maintenance.
  • Problem Escalation: Identify and escalate complex technical issues to senior engineers or external vendors as needed.
  • System Monitoring: Continuously monitor IT systems and infrastructure to prevent and resolve technical issues.
  • Documentation: Maintain accurate and up-to-date documentation of technical procedures, configurations, and troubleshooting guides.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: Minimum 2 years of experience in IT support, with a strong background in computer systems, software, and networking.
  • Skills: Excellent technical skills, strong analytical and problem-solving abilities, and excellent communication and teamwork skills.
  • Certifications: Relevant certifications, such as CompTIA A+ or Cisco CCNA, are a plus.
About Us

Stellar Enterprises is a dynamic and innovative company that values technical expertise and customer satisfaction. We offer a collaborative and fast-paced work environment, with opportunities for growth and professional development.



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