Onsite Service Technician
19 hours ago
Xerox is a leading provider of document management and print solutions, with a rich history of innovation and customer satisfaction.
Job SummaryWe are seeking a highly skilled Onsite Service Technician to join our team. As a key member of our Technical Services division, you will be responsible for delivering exceptional customer service and technical support to our clients.
Key Responsibilities:- Provide outstanding service to clients, managing call resolve issues in accordance with customer's Service Level Agreement (SLA) to optimize customer satisfaction.
- Use electromechanical skills to repair devices, with training provided by certified instructors and online resources.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
- Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability, engaging the support of other Xerox personnel as required.
- Deliver customer training on assigned products to improve end-user knowledge of equipment functionality.
- Electromechanical experience, including the ability to read and comprehend electrical schematics to properly troubleshoot systems.
- Superior time management skills and reliability, with a valid driver's license and appropriate insurance coverage.
- Ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday, with a focus on safety around electrical components.
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
- Paid time off, plus holidays and personal days.
Xerox is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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