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Quality Assurance Specialist

2 months ago

Brookfield, Wisconsin, United States Calibration Laboratory, LLC Full time
Job Description

Job Summary

We are seeking an experienced Metrology Supervisor to join our team at Calibration Laboratory, LLC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our laboratory, ensuring that our quality management system is upheld, and providing guidance and support to our calibration technicians.

Key Responsibilities

  • Leadership and Supervision
    • Provide motivation, coaching, and guidance to calibration technicians
    • Ensure staff understand and comply with laboratory policies
    • Understand and contribute to the lab's goals, while effectively implementing team building and team facilitation skills to accomplish the goals
  • Quality Assurance
    • Ensure staff awareness and enforcement of the company Quality Policy
    • Ensure Quality Checks are performed for in-house and onsite service as directed by the Quality Manager
    • Possess a high level of understanding of the Quality Management System's policies, procedures, including training and enforcement to all staff members
  • Production Control
    • Establish and ensure calibration and repair production schedules, goals, and priorities are accomplished
    • Organize workflow and ensure that employees understand their duties or delegated tasks
    • Monitor employee productivity and provide constructive feedback and coaching
  • Client Service
    • Promptly address customer requests, inquiries, and complaints, taking actions as appropriate to satisfy the customer or resolve the issue
    • Set priorities based on customers' requirements and give high priority to satisfying customers through listening, understanding, and anticipating customer needs
  • Administrative Tasks
    • Perform equipment check-out and check-in for calibration equipment that is issued to technicians for onsite jobs
    • Perform initial contract review process in the form of the customer's current SCS and submitted customer purchase orders
    • Ensure all laboratory spaces, workbenches, technician benches, kitchen areas are kept clean and tidy, including performing weekly cleaning inspections with the Quality and Metrology Managers

Requirements

  • A minimum of 2 years working in a calibration laboratory with a strong management or supervisory skills
  • Must have a valid driver's license
  • Capable of lifting up to 50 pounds unassisted
  • Candidate MUST be willing to travel to local and regional on-site locations, with occasional overnight travel to surrounding states

Benefits

  • Competitive salary based on previous calibration and management experience
  • Employee health insurance premiums offered at a discount
  • Life insurance & Short Term Disability included
  • Vision insurance included
  • Dental insurance offered at a discount
  • 401k retirement plan offered with a percentage company match
  • 10 days vacation starting the first year (prorated from hire date)
  • No out-of-pocket expenses incurred by the employee

About Us

  • Calibration Laboratory, LLC is an ISO/IEC 17025 accredited commercial calibration laboratory
  • Approximately 95% paperless operations
  • In business since 1977 with customers that have been with us since the beginning
  • Veteran owned company