Assistant Banking Center Manager

4 weeks ago

Valparaiso, Indiana, United States 1st Source Full time
Job Summary

We are seeking a highly skilled Assistant Banking Center Manager to join our team at 1st Source. The successful candidate will be responsible for supervising the CSR/CSA team and managing the daily operational activities of the assigned Banking Center.

Key Responsibilities
  • Lead the CSR/CSA team in accordance with established security safeguards, bank policies and procedures, and guidelines.
  • In the absence of the Banking Center Manager, oversee the banking center.
  • Supervise and schedule assigned staff, exercising authority concerning interviewing, hiring, performance appraisals, discipline, promotions, salary recommendations, and terminations.
  • Work with the CSR team to resolve routine procedural and processing issues.
  • Ensure the CSR team meets all established goals.
  • Monitor daily operational activities to ensure the banking center is operationally sound and the bank's policies and procedures are being followed by banking center personnel.
  • Administer bank policies, procedures, and regulations to maintain effective banking center operations, minimizing risk to the bank.
  • Oversee daily operational duties, such as balancing the ATM, vault, and end-of-day work, of the banking center staff.
  • Take a lead role in educating and coaching the banking center team on changes in operational/compliance policies and routines.
  • Train and educate new hires.
  • Conduct meetings with the banking center team to ensure they are aware of proper operating procedures and compliance guidelines.
  • Identify operational deficiencies and recommend solutions to the appropriate colleague.
  • Ensure security procedures are followed and the Banking Center's property and equipment are maintained.
  • Work closely with the Banking Center Manager to ensure policies and procedures are being followed.
  • Support and drive sales goals, as needed.
  • Complete all month-end operational reporting, recap, and report results to the Banking Center Manager.
  • Participate in team meetings and lead bank and community projects.
  • Complete all 1st Source University and compliance training related to the position.
  • Understand all applicable laws and regulations that apply to the position and comply with requirements.
Requirements
  • Four (4) or more years of retail banking experience preferred.
  • Minimum of three (3) years CSR experience required.
  • Customer service experience required.
  • Prior supervisory experience preferred.
  • Knowledge of bank policies and procedures.
  • Balancing vault and ATM experience required.
  • Ability to have crucial conversations with staff.
  • Ability to respond and assist customers with inquiries and/or problem resolution.
  • Customer service and sales-oriented.
  • Careful attention to detail and time management.
  • Good verbal and written communication skills.
  • Good PC skills, proficiency in Microsoft Office essential.
  • Highly motivated.
  • Ability to work in a team atmosphere.
  • Ability to protect the confidentiality/privacy of others, as well as company documents and records.
  • Ability to handle multiple tasks in a fast-paced environment.
Education

Bachelor's degree preferred.

Travel Requirements

Ability to travel to all locations as needed for meetings, projects, training, seminars, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand, and walk; use hands and fingers to operate a keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

Equipment

MS Office PC, fax, phone, and standard office equipment.

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