Part Time Night Auditor

1 month ago


Minocqua, Wisconsin, United States The Waters Of Minocqua Full time
Job Summary

The Night Auditor will perform all end of day accounting closing procedures for The Waters Of Minocqua property. This role requires balancing all daily transactions and compiling daily financial reports. The Night Auditor will also provide excellent service to guests by welcoming, registering, and checking-out guests, as well as responding to their needs during their stay.

Key Responsibilities
  • Guest Service: Ensure each guest receives excellent service by providing a warm greeting and offering assistance.
  • Accounting Procedures: Complete nightly checks within the Property Management System (PMS) according to checklist, ensure all daily postings are closed, posted, payment collected, and in balance, and make corrections as necessary.
  • Department Reconciliation: Reconcile all department charges and prepare daily reports per department.
  • Preparation for Next Business Day: Prepare PMS system and interfaces for next business day.
  • Property Security: Ensure that property is secured and report unusual activity to the General Manager.
  • Communication: Answer incoming calls to make reservations, confirmations, and room needs requests, and answer questions pertaining to hotel services and registration.
  • Problem-Solving: Assist guests with needs, issues, or complaints with empathy and focus on guest satisfaction.
  • Room Assignments: Handle and coordinate room assignments and pre-arrival requests.
  • Knowledge of Property Amenities: Maintain knowledge of the property amenities, service, and local areas.
  • Cashiering Procedures: Settle guest accounts and collect payment, and adhere to all cashiering procedures: opening, securing, and balancing out shift till.
  • Front Desk and Lobby Area Maintenance: Maintain organization and aesthetics of front desk and lobby area.
Requirements
  • Excellent Verbal Communication Skills: Required.
  • Excellent Customer Service Skills: Required.
  • Creative and Effective Problem-Solving Skills: Required.
  • Ability to Work Independently: Required.
  • Education and Experience: High school education or equivalent, required. At least one year of customer service experience, preferred. Previous experience with point-of-sale systems and/or hospitality management software, preferred.
  • Physical Requirements: Night and weekend availability, must be able to stand on feet throughout the shift, must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance, and must be able to climb stairs occasionally.
Salary

From $15.00/hour, depending on experience.


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