Restaurant Operations Manager

3 weeks ago


Eden Prairie, Minnesota, United States Kaskaid Hospitality Full time
Restaurant Manager Job Description

As a Restaurant Manager at Kaskaid Hospitality, you will be responsible for leading a team of staff to deliver exceptional dining experiences to our guests. Your primary duties will include:

  • Guest Interaction: Provide positive and proactive interaction with guests, maintaining great relationships and ensuring a memorable dining experience.
  • Staff Management: Manage the human resource function, ensuring recruitment, selection, orientation, training, scheduling, and performance management meet or exceed company criteria.
  • Communication: Implement and maintain effective two-way communication systems, reaching all staff through pre-meal, weekly, and monthly meetings.
  • Team Collaboration: Maintain a positive working relationship with clients and service teams, ensuring timely meal service and overall food quality and handling, safety, service, and cleanliness standards are met.
  • Guest Complaints: Respond to guest complaints in person or via email, addressing issues promptly and professionally.
  • Staff Scheduling: Schedule staff and approve Hotschedules shift pickups, ensuring adequate coverage and minimizing labor costs.
  • Training and Development: Carry out training and development of all staff, enabling them to perform their duties effectively.
  • Leadership: Provide leadership and assistance to the General Manager, ensuring all team members are guest-focused and team-focused.

Requirements:

  • Education: High school diploma or GED
  • Experience: 3 years of experience, including supervisory experience and alcoholic beverage service
  • Skills: Strong customer service experience, knowledge of customer service techniques, and high-quality consciousness
  • Leadership: Ability to supervise and motivate others, knowledge of supervisory practices and procedures
  • Communication: Effective communication, problem-solving, planning, organizational, and creative skills
  • Time Management: Ability to manage time effectively, prioritize tasks, and delegate responsibilities

Culture and Operations:

Kaskaid Hospitality is a family-owned company that values the Spirit of Hospitality. Our Managers must embody this spirit, ensuring every guest leaves happy. We operate closely with our Chefs to serve the highest quality food and beverage. Our AGMs are leaders in living our Mission, Vision, and Values.

Join the CRAVE Family:

Our staff is our family, and we're passionate about creating memories for our guests. We anticipate our guests' needs, recommend exciting new dishes, introduce them to new flavors, and work hard to make every dining experience memorable.



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