Logistics Customer Support Specialist
4 days ago
We are seeking an experienced logistics professional to join our team as a Customer Service Representative. The estimated salary for this position is $60,000 - $80,000 per year.
In this role, you will be responsible for ensuring smooth operations within our shipping and receiving departments, providing excellent customer service, and resolving any issues that may arise.
Key Responsibilities:
- Managing daily shipping logs, routing orders, and scheduling pickups.
- Verifying weights and carton counts, creating Bills of Lading, and processing ASNs.
- Communicating with customers and internal teams to resolve order-related discrepancies and issues.
- Providing exceptional customer service, responding to customer inquiries, and notifying customers of shipment readiness.
Requirements:
- Minimum 3 years of experience in routing, with 2 years in retailer DC routing.
- Excellent MS Office skills, including Excel and data management.
- Experience working with WMS systems and interpreting routing guides.
- Strong customer service and interpersonal skills.
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