Customer Relationship Specialist

6 days ago


Beaumont, Texas, United States RNR Tire Express Full time

Job Title: Customer Relationship Specialist

 

About RNR Tire Express:

RNR Tire Express is a well-established national franchise retailer of tires and wheels that provides safe and quality products with flexible payment options. We prioritize customer satisfaction and strive to deliver exceptional service.

 

Job Summary:

The Customer Relationship Specialist is accountable for maintaining customer relationships and promoting retention by contacting customers with expired Rental Agreements and working with them to keep their account active.

 

Main Responsibilities:

  • Managing customer interactions through continuous communication.
  • Re-selling rental agreements and educating customers about their terms.
  • Ensuring timely payments and addressing any issues promptly.
  • Negotiating and resolving conflicts related to past due accounts.
  • Staying updated on customer needs and preferences.
  • Maintaining accurate records and tracking customer interactions.

 

Requirements:

  • Proven experience in customer-facing roles, preferably in sales or account management.
  • Exceptional communication and interpersonal skills.
  • Ability to work in a fast-paced environment.

 

Compensation and Benefits:

We offer a competitive salary range of $40,000 to $60,000 annually, along with benefits like medical plans, health savings accounts, dental and vision coverage, life insurance, 401(k), paid time off, and an employee assistance program.

 

Estimated Salary: $52,500/year



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