Customer Service Center Operations Manager

3 weeks ago


Ebensburg, United States Suburban Propane Full time

Overview

We are seeking a Customer Service Center Manager who is customer-focused and business-oriented to achieve the financial, growth, compliance, and customer satisfaction goals of the Customer Service Center.

As a key member of our team, you will be responsible for planning and supervising the day-to-day operations of the Customer Service Center.

Responsibilities

  • Manage all aspects of the Customer Service Center's profit and expense activity, including sales, inventory, fleet, staffing, and customer acquisition and retention.
  • Manage the Customer Service Center staff, including interviewing, hiring, coaching, training, and managing performance.
  • Monitor and assure compliance in areas including safety, health/environmental, human resources, and financial/ethical considerations.
  • Ensure all customer interaction and service is performed in a manner that consistently meets or exceeds customer expectations to support customer acquisition and retention.

Why Work with Us

We offer a competitive compensation package, including medical, dental, and vision benefits, paid time off, a 401(k) with company match, and opportunities for continued learning and career development.

Qualifications

  • Minimum of 3 years of business experience.
  • Bachelor's Degree in business preferred.
  • Delivery and/or distribution, sales, and general management experience desired.
  • Exceptional written and interpersonal communication skills.
  • Ability to provide strong leadership through coaching and mentoring with a focus on customer service.

We are an equal opportunity employer and welcome applications from diverse candidates.



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