Technical Support Expert
3 days ago
Job Summary:
">We are looking for a highly skilled Technical Support Expert to join our team at Trusted Security Solutions. In this role, you will provide top-notch technical support to our customers, helping them resolve complex issues and stay ahead of the curve in the rapidly evolving cybersecurity landscape.
">About the Company:
">As a pioneer in digital ATM key management systems, Trusted Security Solutions has been a trusted partner for financial institutions worldwide since 1998. Our commitment to innovation, customer satisfaction, and employee growth has made us a stable business with a bright future.
">About the Role:
">This is a challenging and rewarding role that requires excellent analytical and problem-solving skills, as well as strong communication and interpersonal skills. You will work closely with our team to provide expert technical support, resolve complex issues, and develop new processes to improve our service delivery.
">Key Responsibilities:
">- Respond to inbound customer issues and requests in a timely and efficient manner
- Analyze complex technical issues using troubleshooting and problem-solving skills
- Develop and maintain accurate and up-to-date documentation for customer issues and resolutions
- Collaborate with internal teams to ensure effective issue resolution and process improvement
Qualifications and Requirements:
">- 5+ years of experience in a full-time professional role
- 3+ years of experience in a similar technical support role
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Expertise with various operating systems, including Windows Client, Server, and Linux
Estimated Salary Range:
">$90,000 - $110,000 per year, depending on experience and qualifications.
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