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Assistant Manager

2 months ago

Orem, Utah, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team of employees to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Train and Coach Employees: Develop and implement training programs to ensure employees have the skills and knowledge needed to provide excellent customer service and meet sales targets.
  • Delegate Tasks and Provide Follow-up: Assign tasks and responsibilities to team members and provide regular feedback and coaching to ensure they are meeting expectations.
  • Hold Team Accountable: Monitor team performance and hold team members accountable for meeting sales targets, providing excellent customer service, and maintaining a clean and safe work environment.
  • Ensure Fast and Friendly Service: Lead by example and ensure that all team members are providing fast and friendly service to customers.
  • Staff and Schedule Appropriately: Develop and implement scheduling systems to ensure adequate staffing levels and minimize labor costs.
  • Ensure Proper Cash Handling: Monitor and ensure that all cash handling procedures are followed and that all discrepancies are investigated and resolved promptly.
  • Ensure Appropriate Inventory and Ordering: Monitor and ensure that inventory levels are maintained and that ordering procedures are followed to minimize waste and excess inventory.

Requirements:

  • High School Diploma or Equivalent: Required
  • Previous Management Experience: Required
  • Excellent Communication and Leadership Skills: Required
  • Ability to Work in a Fast-Paced Environment: Required