Club Operations Manager
4 weeks ago
The General Manager will be responsible for overseeing the day-to-day operations of the fitness center to ensure an exceptional member experience and a financially successful club.
Key Responsibilities- Recruit, hire, train, and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
- Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Planet Fitness values and goals.
- Manage marketing efforts, ensuring staff is aware and trained on all marketing promotions.
- Authorize expenditures and refunds, make daily bank deposits, and prepare all HR-related forms and send to Corporate Payroll Team.
- Track statistics and reports (weekly, monthly, and annually) and provide backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as an Assistant Manager at Planet Fitness is recommended.
- Exceptional leadership, diplomacy, and communication skills.
- Ability to interact in a positive and professional way with members and co-workers, exceeding member expectations.
- Hard working, enthusiastic, and energetic.
- Basic computer proficiency (Microsoft Suite).
- Strong problem resolution skills.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
The General Manager will work in an indoor environment, exposed to noise, dust, mechanical and electrical hazards, and cleaning chemicals.
Primary functions require sufficient physical ability and mobility to walk, stand for prolonged periods, and perform daily duties.
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