Retail Experience Manager

1 week ago


Havertown, Pennsylvania, United States Norman's Gift Shops, Inc. Full time
Job Overview

Norman's Gift Shops, Inc. is a reputable employee-owned Hallmark Gold Crown retailer seeking a qualified Retail Experience Manager to lead our team at Manoa Shopping Center in Havertown, PA.

About Us

We're committed to helping people capture and share their emotions, making us the go-to destination for special occasions, comfort, and everyday moments. Our customers trust us to provide exceptional experiences, and we need a dedicated leader to deliver on that promise.

Key Responsibilities
  • Create a 'caring team' atmosphere by being accessible to customers, providing knowledge on the sales floor, and demonstrating initiative as a team player.
  • Showcase excellent customer service skills by genuinely connecting with customers, building relationships, and earning their business.
  • Meet store-specific Crown Rewards program enrollment goals consistently and assist management in developing new products and processes.
  • Supervise staff, learn retail product knowledge, and maintain display areas as directed by management.
Requirements
  • A High School diploma or equivalent, prior retail experience with supervisory exposure, and customer service background.
  • Able to work flexible hours, including events, holidays, evenings, and weekends, and continuously stand/walk while occasionally lifting up to 40 pounds.
What We Offer
  • A lucrative 30% discount on merchandise purchased in our stores.
  • Incentive contests throughout the year.


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