Technical Support Representative

2 months ago


Santa Fe, New Mexico, United States IQVIA Full time

Job Summary:

We are seeking a highly skilled Technical Support Representative to join our team at IQVIA. As a Technical Support Representative, you will provide technical support for the Optos retinal scanning medical device, Windows operating systems, and other related technologies.

Key Responsibilities:

  • Manage and respond to customer inquiries concerning the operation and configuration of the Optos Panoramic200TM.
  • Troubleshoot network problems, including connectivity, wireless LAN access, VPN/broadband, and non-reporting issues.
  • Log interactions into the CRM system.
  • Evaluate and escalate calls to field teams for critical issues and hardware issues.
  • Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.
  • Research technical and software issues to identify trends for early detection and repair.
  • Perform data migration on customer computers.

Requirements:

  • High School diploma or equivalent.
  • 1+ year of Technical Support experience required.
  • Previous experience working in a customer care environment.
  • Extensive knowledge and practical experience of Windows operating systems, including Windows 98/NT/2000/XP/Vista/7, MS Office applications, and internet browsers.
  • PC hardware and configuration skills.
  • Intermediate IT networking knowledge.
  • High-speed home internet connection required.

About IQVIA:

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.



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