Level 3 Technical Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Level 3 Helpdesk Engineer to join our team at Alinco IT. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients, resolving complex technical issues, and ensuring the highest level of customer satisfaction.
Key Responsibilities
- Provide advanced technical support to clients via phone, email, and remote desktop
- Resolve complex technical issues, including hardware and software problems
- Collaborate with internal teams to ensure timely and effective issue resolution
- Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies
- Participate in on-call rotation to provide after-hours support
Requirements
- 5+ years of experience in technical support, with a focus on Level 3 support
- Strong technical knowledge of Microsoft and VMware technologies
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Proficient in Autotask and other technical tools
What We Offer
- Competitive hourly rate of $34, with opportunities for KPI-based bonuses
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and experienced technical professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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