Level 3 Technical Support Specialist

4 weeks ago


Fullerton, California, United States Pop-Up Talent Full time

Job Summary

We are seeking a highly skilled Level 3 Helpdesk Engineer to join our team at Alinco IT. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients, resolving complex technical issues, and ensuring the highest level of customer satisfaction.

Key Responsibilities

  • Provide advanced technical support to clients via phone, email, and remote desktop
  • Resolve complex technical issues, including hardware and software problems
  • Collaborate with internal teams to ensure timely and effective issue resolution
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies
  • Participate in on-call rotation to provide after-hours support

Requirements

  • 5+ years of experience in technical support, with a focus on Level 3 support
  • Strong technical knowledge of Microsoft and VMware technologies
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment
  • Proficient in Autotask and other technical tools

What We Offer

  • Competitive hourly rate of $34, with opportunities for KPI-based bonuses
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced technical professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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