Duty Manager

2 weeks ago


Colchester, Illinois, United States The Club, Inc. Full time
About The Club, Inc.

The Club, Inc. is a premier collection of country clubs, renowned for its exceptional venues and warm, welcoming atmosphere. Our mission is to provide an unparalleled experience for members and guests, with a focus on delivering outstanding service and exceeding expectations.

Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Duty Manager - Operations Coordinator. This role will play a key part in ensuring the smooth operation of our health club facilities, working closely with the General Manager to maintain high standards and deliver exceptional customer service.

Key Responsibilities
  • Assist in the day-to-day management of the health club facilities, including supervising staff and ensuring compliance with health and safety procedures.
  • Provide exceptional customer service, responding to member queries and resolving issues in a timely and professional manner.
  • Contribute to the development and implementation of operational procedures, ensuring efficiency and effectiveness in all aspects of club operations.
  • Collaborate with the General Manager to achieve business objectives, including revenue growth and member satisfaction.
  • Participate in training and development programs to enhance skills and knowledge, ensuring ongoing improvement and excellence in service delivery.
Requirements
  • Previous experience in a leisure supervisory or management role, with a proven track record of delivering high-quality service and achieving business objectives.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members, staff, and stakeholders.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work flexible hours, including weekends and holidays, to meet the needs of the business.
  • Commitment to our CARE values: Caring, Ambitious, Respectful, and Energized.
Benefits
  • Cycle to work scheme
  • 25% off beauty products and retail goods
  • Competition play for team members with a golf handicap
  • Discounted membership rates for a friend or family
  • Learning & development programs
  • Bonus holiday days for long service
  • Wedding day off
  • Birthday day off
  • Employee assistance programme
  • Complimentary use of health club, group exercise classes and golf facilities
  • Free health club membership for your household - One adult and up to 4 children under 18 for team members working over 16 hours per week
  • Beautiful work surroundings
  • Uniform provided
  • 70% off food and drinks on duty
  • 25% off food and drinks at other times
  • 25% off spa treatments if booked and taken on the day
  • Generous hotel offers and discounts
  • Free parking
  • Smile seeker recognition and reward scheme
  • Wagestream - a money management app that gives you access to a percentage of your pay as you earn

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