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Patient Service Representative

2 months ago

Sheboygan, Wisconsin, United States Advocate Aurora Health Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Register patients, obtain demographic and insurance information, and verify insurance coverage
  • Schedule patient appointments, coordinate cancellations, reschedules, and additions to schedules
  • Provide accurate and detailed information regarding test preparations, time patients to arrive, and any other directional information needed by patients
  • Update insurance, financial responsibility, and other data when changes or additions occur, and communicate to patients as appropriate
  • Ensure insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third-party payer requirements
  • Identify, report, and resolve problems regarding registration to appropriate individuals and departments
  • Monitor patient flow to ensure they are cared for in the most efficient and courteous manner
  • Perform visit closure, including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary
Requirements
  • High school graduate
  • No experience required
  • Excellent customer service skills
  • Excellent communication (written and verbal) and interpersonal skills
  • Intermediate computer skills, including experience in using personal computers and electronic mail
  • Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
  • Ability to work in a fast-paced environment with a strong attention to detail and accuracy
About Advocate Aurora Health

Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We are committed to providing equitable care for all and provide more than $6 billion in annual community benefits. Our team of 155,000 teammates across 69 hospitals and over 1,000 care locations is dedicated to delivering exceptional patient care and improving the health of our communities.