Service Excellence Representative
5 days ago
We're a fast-growing automotive warranty administrative company based in Richardson, Texas, and we're looking for a talented Service Excellence Representative to join our team. This exciting opportunity comes with a competitive salary of $42,000 per year and a comprehensive benefits package, including medical, dental, vision, life insurance, 401(k), paid time off, and a day off for your birthday.
In this role, you'll have the chance to work closely with customers, resolving issues and providing top-notch service. You'll need to be proficient in problem-solving and conflict resolution, with excellent communication skills and a positive attitude.
Key Responsibilities:
- Answering calls and responding to customer inquiries in a professional and efficient manner.
- Providing information about products and services and explaining new features.
- Evaluating problems and complaints, researching answers, and providing solutions.
- Maintaining ownership of calls throughout the lifecycle of a caller's request.
Requirements:
- High school degree or equivalent.
- Strong active listening and verbal-communication skills.
- Proficiency in problem-solving.
- Time management and attention to detail.
- Expertise in conflict resolution.
Benefits:
- Medical.
- Dental.
- Vision.
- Life Insurance.
- 401(k).
- Paid Time Off.
- Day Off for Employee's Birthday.
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