Service Excellence Representative

5 days ago


Richardson, Texas, United States Smart AutoCare Full time
Job Overview:
We're a fast-growing automotive warranty administrative company based in Richardson, Texas, and we're looking for a talented Service Excellence Representative to join our team. This exciting opportunity comes with a competitive salary of $42,000 per year and a comprehensive benefits package, including medical, dental, vision, life insurance, 401(k), paid time off, and a day off for your birthday.

In this role, you'll have the chance to work closely with customers, resolving issues and providing top-notch service. You'll need to be proficient in problem-solving and conflict resolution, with excellent communication skills and a positive attitude.

Key Responsibilities:
  1. Answering calls and responding to customer inquiries in a professional and efficient manner.
  2. Providing information about products and services and explaining new features.
  3. Evaluating problems and complaints, researching answers, and providing solutions.
  4. Maintaining ownership of calls throughout the lifecycle of a caller's request.

Requirements:
  • High school degree or equivalent.
  • Strong active listening and verbal-communication skills.
  • Proficiency in problem-solving.
  • Time management and attention to detail.
  • Expertise in conflict resolution.

Benefits:
  • Medical.
  • Dental.
  • Vision.
  • Life Insurance.
  • 401(k).
  • Paid Time Off.
  • Day Off for Employee's Birthday.


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