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Store Operations Leader
2 months ago
Company Overview:
Vuori is transforming the athletic apparel industry by creating versatile clothing that combines functionality with a casual style suitable for everyday wear. Our designs are inspired by an active lifestyle along the California coast, blending fitness, creativity, and enjoyment into our products. We strive to motivate individuals to embrace every aspect of their lives with enthusiasm and joy, fostering an environment of opportunity and personal development.
The Retail Store Manager at Vuori plays a pivotal role in guiding the retail sales team, setting an example through customer engagement and embodying Vuori's brand ethos with in-depth product knowledge and a positive attitude. This position emphasizes the importance of maintaining Vuori's high standards in customer service and retail operations.
Key Responsibilities:Delivering Exceptional Customer Experiences:
- Collaborate with the sales team to ensure every customer enjoys a superior shopping experience.
- Take charge of the sales floor and lead the team to prioritize customer satisfaction.
- Assist customers in fitting rooms, providing honest and knowledgeable advice on product styles and fits.
- Build lasting relationships with customers through follow-ups on purchases and invitations to events.
- Stay informed about new arrivals and bestsellers, sharing insights with customers and team members.
Driving Business Success:
- Inspire the sales team to meet and exceed sales targets in a collaborative commission-based environment.
- Enhance product knowledge in the fashion and activewear sectors to serve as a resource for customers.
- Lead team projects while maintaining a focus on customer experience.
- Communicate inventory requirements to align with business objectives.
Leadership and Management:
- Oversee the processing of product shipments and manage inventory effectively.
- Work closely with the Regional Manager on daily operations, sales strategies, and team management to ensure smooth business functioning.
- Guide the team in daily store upkeep, including restocking, visual merchandising, and cleanliness.
- Exercise responsibility and adhere to safety protocols during store opening and closing procedures.
- Encourage team members to maintain punctuality and fulfill their roles diligently.
- Availability for morning and evening shifts, working 8-hour days, 5 days a week, including at least one weekend day.
- Demonstrated leadership in attendance and punctuality.
- Ability to foster relationships with customers and colleagues alike.
- Expertise in customer service, creating memorable experiences, and addressing customer concerns proactively.
- Capacity to manage multiple tasks in a dynamic environment.
- Quick learner with the ability to adapt to new processes.
- Strong organizational skills and commitment to follow-through.
- Excellent communication and interpersonal abilities.
- High level of accountability, initiative, and ownership.
- Willingness to develop new skills and responsiveness to feedback.
Investment in Your Future:
Pay Range: $33.00 per hour + Commission
Benefits Include:
- Health Insurance
- Paid Time Off
- Employee Discount
- 401(k)
Vuori is committed to being an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
