ServiceNow Architect

St. Jude Children's Research Hospital is a world-renowned pediatric cancer research and treatment center. Our mission is to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. We are committed to ensuring that no child dies in the dawn of life.

We are seeking a highly skilled ServiceNow Architect to join our team. As a ServiceNow Architect, you will be responsible for designing, implementing, and delivering transformative solutions built on the ServiceNow platform. These innovative solutions will address critical challenges, enhancing overall efficiency and ensuring the smooth operation of essential services that support our mission.

• Develop relationships with key stakeholders to facilitate effective collaboration and ensure that solutions meet the needs of the business.
• Research and understand the business context of challenges and design solutions leveraging the ServiceNow platform that address the needs of the business, provide a high-quality user experience, and adhere to ServiceNow design leading practices.
• Implement designed solutions in partnership with development resources by leveraging technical ServiceNow platform expertise and an understanding of ServiceNow development leading practices.
• Deliver built designs into the production environment in partnership with administration resources to see solutions through to completion.

• Bachelor's degree in computer science, data science, information science, business, or related field required.
• Minimum 5+ years of IT experience including systems programming and development.
• Proven history of owning and independently designing, building, and delivering complex technology solutions built on the ServiceNow platform in alignment with leading practices.
• Proven history of simplifying complex challenges and understanding of when a solution merits complex architecture.
• Proven history of effectively communicating with diverse audiences across management levels within and outside of IT.

• Master's degree preferred.
• ServiceNow certification a plus.
• Advanced experience in system architecture and design.
• Experience in programming with querying languages (e.g., GlideRecord API).
• Advanced experience in application troubleshooting/debugging.
• Advanced experience in SDLC methodologies (e.g. Agile, Waterfall, CI/CD).

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $114,400 - $216,320 per year for the role of ServiceNow Architect.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.