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St. Jude Children's Research Hospital is a world-renowned pediatric research hospital that consistently earns a Glassdoor Employee Choice Award and is named to its "Best Place to Work" list. Our team is committed to making a difference in the lives of the children we serve, and we're seeking a talented ServiceNow Architect to join our team.
Job OverviewWe're looking for a skilled ServiceNow Architect to own, design, and deliver transformative solutions built on the ServiceNow platform. As a key member of our team, you'll work closely with stakeholders to understand business challenges and design solutions that address critical needs. Your expertise will help us optimize internal processes, enhance efficiency, and ensure the smooth operation of essential services that support our mission.
Responsibilities- Develop relationships with key stakeholders to facilitate effective collaboration
- Research and understand the business context of challenges and design solutions leveraging the ServiceNow platform
- Implement designed solutions in partnership with development resources
- Deliver built designs into the production environment in partnership with administration resources
- Provide tier 3 support and guidance for complex technical incidents
- Consistently provide ideas and honest, constructive feedback to drive continuous improvement
- Collaborate with internal and external peers to foster innovation and growth
- Bachelor's degree in computer science, data science, information science, business, or related field
- Minimum 5+ years of IT experience, including systems programming and development
- Proven history of owning and independently designing, building, and delivering complex technology solutions built on the ServiceNow platform
- Proven history of simplifying complex challenges and understanding of when a solution merits complex architecture
- Proven history of effectively communicating with diverse audiences across management levels within and outside of IT
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. A reasonable estimate of the current salary range is $125,840 - $238,160 per year for the role of ServiceNow Architect (Principal or I).
St. Jude is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We strive to ensure our culture, leadership approaches, and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about our history and commitment to these values.